Privacy Policy

At Casava Vogue, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

• Personal Information: Includes your name, email address, phone number, billing/shipping address, and payment details.
• Account Data: Data associated with your Casava Vogue account, including your login credentials and order history.
• Device & Usage Information: Includes your IP address, browser type, device identifiers, and interactions with our website.

2. How We Use Your Information

We use the collected data to:

• Process and fulfill your orders
• Send confirmations, updates, and support communications
• Customize user experience and provide tailored recommendations
• Improve our services, detect fraud, and ensure security
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Trusted service providers such as payment processors, logistics companies, and hosting providers
• Law enforcement or regulatory authorities if required by law
• Business transfers (e.g., mergers, acquisitions)

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and understand user behavior. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing under certain circumstances
• Withdraw consent where consent is the legal basis

7. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information. However, no system can guarantee 100% security.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it promptly.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage users to read their privacy statements.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have any questions or concerns about this policy or your personal information, contact us at:

Email: [email protected]

Phone: +254 712 345 678

Address: Casava Vogue HQ, Nairobi, Kenya

Effective Date: August 1, 2025